Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ahsanqais655@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ahsanqais655@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ahsanqais655@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ahsanqais655@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ahsanqais655@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ahsanqais655@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ahsanqais655@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ahsanqais655@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ahsanqais655@gmail.com.

qaf dedicated to protecting your privacy. Our policy recognizes the importance of protecting your personal information; explaining what personal information constitutes, how we use the information, who has access to your data, and what are your rights regarding your personal information. Please be aware that qaf is not responsible for any personal information you submit to third parties via our website. Your use of qaf.pk signifies agreement with our privacy policy and terms of use.

USE OF INFORMATION

qaf.life gathers personal information during account creation or order placement; by registering, you are consenting to the collection of your personal data. To fulfill orders, we require data like your name, email, phone, delivery addresses, and credit/debit card billing address(es). Card details remain confidential, used solely for order processing. We may also obtain information as a result of authentication or identity checks which may contain your telephone number. This number may be given to our courier for delivery services. Your privacy is paramount, hence the personal information is protected by an additional security layer called SSL which ensures your sensitive information is transmitted securely through an encrypted link. Additionally, non-personal data, obtained through both temporary and permanent cookies, enhances user experience and simplifies visits. The permanent cookies are stored on your computer or mobile device for no longer than 24 months. You can easily erase cookies from your computer or mobile device using your browser.

INFORMATION COLLECTION

qaf may use your personal data for the following purposes:

  • To create your personal account at qaf.pk (e.g. your name, number, email address & date of birth etc.)
  • To process your orders (e.g. your name, address, phone number & bank details)
  • To be able to send you the status of your order (e.g. your phone number & email)
  • To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email & number)
  • To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)
  • To notify the winners in promotions (e.g. your email address, name, home address & number)
  • Managing your account by carrying out credit checks (e.g. name, address, date of birth)
  • Disclosing your data to fraud prevention agencies
  • To be able to analyze your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)
  • To be able to validate that you are of legal age for shopping online (e.g. date of birth)

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this, your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.

Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data. Lastly, we do not sell your details to third party marketing companies.

MARKETING UPDATES

We regularly communicate with subscribed users via email, utilizing their provided addresses for essential notifications, payment confirmations, and legal disclosures. While these communications are generally informational, users may not opt out, except for non-essential promotional messages. Opt-out choices are available by selecting or deselecting checkboxes during data collection or contacting our customer care center at ahsanqais655@gmail.com or +92(03048129565 Unsubscribe requests will be processed promptly, though you may still receive some messages during the processing period. You also may opt-out of receiving such emails by clicking on the ‘unsubscribe’ link within the text of the email. Mobile users, by providing their number, consent to receive telemarketing calls and texts, understanding it's not a purchase requirement and that standard rates may apply. Should you choose to stop receiving such messages, you can contact us directly at ahsanqais655@gmail.com

YOUR RIGHTS

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. If you require further information about our Privacy Policy, please go to the help section of the website where FAQs are answered. If you require more information, please send an email to ahsanqais655@gmail.com If you wish to talk to a Sapphire customer care representative please call03048129565

FACEBOOK APPLICATION PRIVACY STATEMENT

This privacy statement applies to the treatment of personally identifiable information submitted by, or otherwise obtained from you in connection with the associated application. The Application is provided by qaf.life. By using or otherwise accessing the Application, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

WHAT PERSONAL INFORMATION DOES qaf.life COLLECT?

We collect the following types of information from our users:
We may receive and store any information you provide to us (or otherwise authorize us to obtain – such as, from your Facebook account). The types of personal information collected may include your Full Name, email address, gender, IP address, browser information, username, demographic information, and any other information necessary for us to provide the Application services.

Personal Information Collected Automatically:
We receive and store certain types of usage related information whenever you interact with us. For example, qaf.life  may automatically receive and record information regarding your computer’s IP address, browser information, Facebook user ID, Facebook Page fan status, and URLs accessed. Such information may be shared in aggregate (non-personally identifiable) form with our partners.

APPLICATION PARTNER TREATMENT OF PERSONAL INFORMATION

qaf.life may provide personal information to the applicable Application Partner, qaf.life CRM. The Application Partner’s use of your personal information is subject to the Application Partner’s separate privacy policy and not in this Privacy Statement. The Application Partner’s privacy policy is linked to the Partner’s Facebook application.

WILL qaf.life RETAIL SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?

Personal information about our users is an integral part of our business. We neither rent nor sell your personal information to anyone (with the exception of sharing your information with an applicable Application Partner – see the “Application Partner Treatment” section above). We share your personal information only as described here. We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, qaf RETAIL’s agents do not have any right to use personal information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of personal information for the above purposes. Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if qaf RETAIL, or substantially all of its assets were acquired, or in the unlikely event that qaf RETAIL goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of qaf.life may continue to use your personal information as set forth in this policy. Protection of qaf.life and Others: We may release personal information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of qaf.life RETAIL, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. With Your Consent: Except as set forth above, you will be notified when your personal information may be shared with third parties, and you will be able to prevent the sharing of this information.

TERMS OF USE

If you decide to use or otherwise access the Application, your use/access and any possible dispute over privacy is subject to this Privacy Statement and our Terms of Use, including limitations on damages and arbitration of disputes.

THIRD PARTY APPLICATIONS/WEBSITES

The Application may permit you to link to other applications or websites. Such third party applications/websites are not under qaf.life. control, and such links do not constitute an endorsement by qaf.life of those other applications/websites or the services offered through them. The privacy and security practices of such third party application/websites linked to the Application are not covered by this Privacy Statement, and qaf.life is not responsible for the privacy or security practices or the content of such websites.

WHAT PERSONAL INFORMATION CAN I ACCESS?

qaf.life RETAIL allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list may change in the event the Application changes.

  • Account and user profile information
  • User e-mail address, if applicable
  • Facebook profile information, if applicable
  • User preferences
  • Application specific data

CAN CHILDREN USE THE APPLICATION?

Our site and the services available through qaf.life are not intended for children under the age of 13. qaf.life does not knowingly or specifically collect information about children under the age of 13 and believes that children of any age should get their parents’ consent before giving out any personal information. We encourage you to participate in your child’s web experience.

CHANGES TO THIS PRIVACY STATEMENT

qaf.life may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our website or by sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Application after such changes have been first posted.

QUESTIONS OR CONCERNS

If you have any questions or concerns regarding privacy on our website, please send us a message ahsanqais655@gmail.com. We will make every effort to resolve your concerns.

qaf.life is dedicated to protecting your privacy. Our policy recognizes the importance of protecting your personal information; explaining what personal information constitutes, how we use the information, who has access to your data, and what are your rights regarding your personal information. Please be aware that qaf.life is not responsible for any personal information you submit to third parties via our website. Your use of qaf.life signifies agreement with our privacy policy and terms of use.

USE OF INFORMATION

qaf.life gathers personal information during account creation or order placement; by registering, you are consenting to the collection of your personal data. To fulfill orders, we require data like your name, email, phone, delivery addresses, and credit/debit card billing address(es). Card details remain confidential, used solely for order processing. We may also obtain information as a result of authentication or identity checks which may contain your telephone number. This number may be given to our courier for delivery services. Your privacy is paramount, hence the personal information is protected by an additional security layer called SSL which ensures your sensitive information is transmitted securely through an encrypted link. Additionally, non-personal data, obtained through both temporary and permanent cookies, enhances user experience and simplifies visits. The permanent cookies are stored on your computer or mobile device for no longer than 24 months. You can easily erase cookies from your computer or mobile device using your browser.

INFORMATION COLLECTION

qaf.life may use your personal data for the following purposes:

  • To create your personal account at sapphireonline.pk (e.g. your name, number, email address & date of birth etc.)
  • To process your orders (e.g. your name, address, phone number & bank details)
  • To be able to send you the status of your order (e.g. your phone number & email)
  • To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email & number)
  • To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)
  • To notify the winners in promotions (e.g. your email address, name, home address & number)
  • Managing your account by carrying out credit checks (e.g. name, address, date of birth)
  • Disclosing your data to fraud prevention agencies
  • To be able to analyze your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)
  • To be able to validate that you are of legal age for shopping online (e.g. date of birth)

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this, your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.

Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data. Lastly, we do not sell your details to third party marketing companies.

MARKETING UPDATES

We regularly communicate with subscribed users via email, utilizing their provided addresses for essential notifications, payment confirmations, and legal disclosures. While these communications are generally informational, users may not opt out, except for non-essential promotional messages. Opt-out choices are available by selecting or deselecting checkboxes during data collection or contacting our customer care center at ahsanqais655@gmail.com.pk or +9203048129565. Unsubscribe requests will be processed promptly, though you may still receive some messages during the processing period. You also may opt-out of receiving such emails by clicking on the ‘unsubscribe’ link within the text of the email. Mobile users, by providing their number, consent to receive telemarketing calls and texts, understanding it's not a purchase requirement and that standard rates may apply. Should you choose to stop receiving such messages, you can contact us directly at ahsanqais655@gmail.com

YOUR RIGHTS

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. If you require further information about our Privacy Policy, please go to the help section of the website where FAQs are answered. If you require more information, please send an email to ahsanqais655@gmail.com If you wish to talk to a qaf.life customer care representative please call: +9203048129565

FACEBOOK APPLICATION PRIVACY STATEMENT

This privacy statement applies to the treatment of personally identifiable information submitted by, or otherwise obtained from you in connection with the associated application. The Application is provided by qaf.life. By using or otherwise accessing the Application, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

WHAT PERSONAL INFORMATION DOES qaf RETAIL COLLECT?

We collect the following types of information from our users:
We may receive and store any information you provide to us (or otherwise authorize us to obtain – such as, from your Facebook account). The types of personal information collected may include your Full Name, email address, gender, IP address, browser information, username, demographic information, and any other information necessary for us to provide the Application services.

Personal Information Collected Automatically:
We receive and store certain types of usage related information whenever you interact with us. For example, qaf.life  may automatically receive and record information regarding your computer’s IP address, browser information, Facebook user ID, Facebook Page fan status, and URLs accessed. Such information may be shared in aggregate (non-personally identifiable) form with our partners.

APPLICATION PARTNER TREATMENT OF PERSONAL INFORMATION

qaf.lifeRETAIL may provide personal information to the applicable Application Partner, qaf.life CRM. The Application Partner’s use of your personal information is subject to the Application Partner’s separate privacy policy and not in this Privacy Statement. The Application Partner’s privacy policy is linked to the Partner’s Facebook application.

WILL qaf.life SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?

Personal information about our users is an integral part of our business. We neither rent nor sell your personal information to anyone (with the exception of sharing your information with an applicable Application Partner – see the “Application Partner Treatment” section above). We share your personal information only as described here. We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, qaf.lifes agents do not have any right to use personal information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of personal information for the above purposes. Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if qaf.life, or substantially all of its assets were acquired, or in the unlikely event that qaf.life RETAIL goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of qaf.life may continue to use your personal information as set forth in this policy. Protection of qaf.life RETAIL and Others: We may release personal information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of qaf.life  employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. With Your Consent: Except as set forth above, you will be notified when your personal information may be shared with third parties, and you will be able to prevent the sharing of this information.

TERMS OF USE

If you decide to use or otherwise access the Application, your use/access and any possible dispute over privacy is subject to this Privacy Statement and our Terms of Use, including limitations on damages and arbitration of disputes.

THIRD PARTY APPLICATIONS/WEBSITES

The Application may permit you to link to other applications or websites. Such third party applications/websites are not underqaf.life control, and such links do not constitute an endorsement by qaf.life of those other applications/websites or the services offered through them. The privacy and security practices of such third party application/websites linked to the Application are not covered by this Privacy Statement, and qaf.life is not responsible for the privacy or security practices or the content of such websites.

WHAT PERSONAL INFORMATION CAN I ACCESS?

qaf.life RETAIL allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list may change in the event the Application changes.

  • Account and user profile information
  • User e-mail address, if applicable
  • Facebook profile information, if applicable
  • User preferences
  • Application specific data

CAN CHILDREN USE THE APPLICATION?

Our site and the services available through qaf.life are not intended for children under the age of 13. qaf.life does not knowingly or specifically collect information about children under the age of 13 and believes that children of any age should get their parents’ consent before giving out any personal information. We encourage you to participate in your child’s web experience.

CHANGES TO THIS PRIVACY STATEMENT

qaf.life may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our website or by sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Application after such changes have been first posted.

QUESTIONS OR CONCERNS

If you have any questions or concerns regarding privacy on our website, please send us a message at ahsanqais655@gmail.com. We will make every effort to resolve your concerns.

qaf is dedicated to protecting your privacy. Our policy recognizes the importance of protecting your personal information; explaining what personal information constitutes, how we use the information, who has access to your data, and what are your rights regarding your personal information. Please be aware that Sapphire is not responsible for any personal information you submit to third parties via our website. Your use of qaf.life.signifies agreement with our privacy policy and terms of use.

USE OF INFORMATION

qaf.life gathers personal information during account creation or order placement; by registering, you are consenting to the collection of your personal data. To fulfill orders, we require data like your name, email, phone, delivery addresses, and credit/debit card billing address(es). Card details remain confidential, used solely for order processing. We may also obtain information as a result of authentication or identity checks which may contain your telephone number. This number may be given to our courier for delivery services. Your privacy is paramount, hence the personal information is protected by an additional security layer called SSL which ensures your sensitive information is transmitted securely through an encrypted link. Additionally, non-personal data, obtained through both temporary and permanent cookies, enhances user experience and simplifies visits. The permanent cookies are stored on your computer or mobile device for no longer than 24 months. You can easily erase cookies from your computer or mobile device using your browser.

INFORMATION COLLECTION

qaf may use your personal data for the following purposes:

  • To create your personal account atqaf.life (e.g. your name, number, email address & date of birth etc.)
  • To process your orders (e.g. your name, address, phone number & bank details)
  • To be able to send you the status of your order (e.g. your phone number & email)
  • To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email & number)
  • To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)
  • To notify the winners in promotions (e.g. your email address, name, home address & number)
  • Managing your account by carrying out credit checks (e.g. name, address, date of birth)
  • Disclosing your data to fraud prevention agencies
  • To be able to analyze your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)
  • To be able to validate that you are of legal age for shopping online (e.g. date of birth)

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this, your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.

Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data. Lastly, we do not sell your details to third party marketing companies.

MARKETING UPDATES

We regularly communicate with subscribed users via email, utilizing their provided addresses for essential notifications, payment confirmations, and legal disclosures. While these communications are generally informational, users may not opt out, except for non-essential promotional messages. Opt-out choices are available by selecting or deselecting checkboxes during data collection or contacting our customer care center at qaf.life or +92(03048129565. Unsubscribe requests will be processed promptly, though you may still receive some messages during the processing period. You also may opt-out of receiving such emails by clicking on the ‘unsubscribe’ link within the text of the email. Mobile users, by providing their number, consent to receive telemarketing calls and texts, understanding it's not a purchase requirement and that standard rates may apply. Should you choose to stop receiving such messages, you can contact us directly at wecare@sapphireonline.pk.

YOUR RIGHTS

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. If you require further information about our Privacy Policy, please go to the help section of the website where FAQs are answered. If you require more information, please send an email to ahsanqais655@gmail.com If you wish to talk to a Sapphire customer care representative please call: +9203048129565

FACEBOOK APPLICATION PRIVACY STATEMENT

This privacy statement applies to the treatment of personally identifiable information submitted by, or otherwise obtained from you in connection with the associated application. The Application is provided by qaf RETAIL. By using or otherwise accessing the Application, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

WHAT PERSONAL INFORMATION DOES qaf RETAIL COLLECT?

We collect the following types of information from our users:
We may receive and store any information you provide to us (or otherwise authorize us to obtain – such as, from your Facebook account). The types of personal information collected may include your Full Name, email address, gender, IP address, browser information, username, demographic information, and any other information necessary for us to provide the Application services.

Personal Information Collected Automatically:
We receive and store certain types of usage related information whenever you interact with us. For example, qaf.life may automatically receive and record information regarding your computer’s IP address, browser information, Facebook user ID, Facebook Page fan status, and URLs accessed. Such information may be shared in aggregate (non-personally identifiable) form with our partners.

APPLICATION PARTNER TREATMENT OF PERSONAL INFORMATION

qaf.life may provide personal information to the applicable Application Partner, qaf.life CRM. The Application Partner’s use of your personal information is subject to the Application Partner’s separate privacy policy and not in this Privacy Statement. The Application Partner’s privacy policy is linked to the Partner’s Facebook application.

WILL qaf.life SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?

Personal information about our users is an integral part of our business. We neither rent nor sell your personal information to anyone (with the exception of sharing your information with an applicable Application Partner – see the “Application Partner Treatment” section above). We share your personal information only as described here. We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, qaf.life RETAIL’s agents do not have any right to use personal information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of personal information for the above purposes. Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if qaf.life RETAIL, or substantially all of its assets were acquired, or in the unlikely event that qaf.life goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer ofqaf.life may continue to use your personal information as set forth in this policy. Protection of SAPPHIRE RETAIL and Others: We may release personal information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of qaf.life our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. With Your Consent: Except as set forth above, you will be notified when your personal information may be shared with third parties, and you will be able to prevent the sharing of this information.

TERMS OF USE

If you decide to use or otherwise access the Application, your use/access and any possible dispute over privacy is subject to this Privacy Statement and our Terms of Use, including limitations on damages and arbitration of disputes.

THIRD PARTY APPLICATIONS/WEBSITES

The Application may permit you to link to other applications or websites. Such third party applications/websites are not under qaf.life control, and such links do not constitute an endorsement byqaf.life of those other applications/websites or the services offered through them. The privacy and security practices of such third party application/websites linked to the Application are not covered by this Privacy Statement, and qaf.life is not responsible for the privacy or security practices or the content of such websites.

WHAT PERSONAL INFORMATION CAN I ACCESS?

qaf.lifeallows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list may change in the event the Application changes.

  • Account and user profile information
  • User e-mail address, if applicable
  • Facebook profile information, if applicable
  • User preferences
  • Application specific data

CAN CHILDREN USE THE APPLICATION?

Our site and the services available through qaf.life are not intended for children under the age of 13. qaf.life does not knowingly or specifically collect information about children under the age of 13 and believes that children of any age should get their parents’ consent before giving out any personal information. We encourage you to participate in your child’s web experience.

CHANGES TO THIS PRIVACY STATEMENT

qaf.life may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our website or by sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Application after such changes have been first posted.

QUESTIONS OR CONCERNS

If you have any questions or concerns regarding privacy on our website, please send us a message atahsanqais655@gmail.com. We will make every effort to resolve your concerns.

qaf is dedicated to protecting your privacy. Our policy recognizes the importance of protecting your personal information; explaining what personal information constitutes, how we use the information, who has access to your data, and what are your rights regarding your personal information. Please be aware that Sapphire is not responsible for any personal information you submit to third parties via our website. Your use of qaf.life signifies agreement with our privacy policy and terms of use.

USE OF INFORMATION

qaf.life gathers personal information during account creation or order placement; by registering, you are consenting to the collection of your personal data. To fulfill orders, we require data like your name, email, phone, delivery addresses, and credit/debit card billing address(es). Card details remain confidential, used solely for order processing. We may also obtain information as a result of authentication or identity checks which may contain your telephone number. This number may be given to our courier for delivery services. Your privacy is paramount, hence the personal information is protected by an additional security layer called SSL which ensures your sensitive information is transmitted securely through an encrypted link. Additionally, non-personal data, obtained through both temporary and permanent cookies, enhances user experience and simplifies visits. The permanent cookies are stored on your computer or mobile device for no longer than 24 months. You can easily erase cookies from your computer or mobile device using your browser.

INFORMATION COLLECTION

qaf may use your personal data for the following purposes:

  • To create your personal account at sapphireonline.pk (e.g. your name, number, email address & date of birth etc.)
  • To process your orders (e.g. your name, address, phone number & bank details)
  • To be able to send you the status of your order (e.g. your phone number & email)
  • To be able to send you marketing offers such as newsletters and our catalogues (e.g. your email & number)
  • To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)
  • To notify the winners in promotions (e.g. your email address, name, home address & number)
  • Managing your account by carrying out credit checks (e.g. name, address, date of birth)
  • Disclosing your data to fraud prevention agencies
  • To be able to analyze your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)
  • To be able to validate that you are of legal age for shopping online (e.g. date of birth)

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this, your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.

Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data. Lastly, we do not sell your details to third party marketing companies.

MARKETING UPDATES

We regularly communicate with subscribed users via email, utilizing their provided addresses for essential notifications, payment confirmations, and legal disclosures. While these communications are generally informational, users may not opt out, except for non-essential promotional messages. Opt-out choices are available by selecting or deselecting checkboxes during data collection or contacting our customer care center at wahsanqais655@gmail.com or +9203048129565.nsubscribe requests will be processed promptly, though you may still receive some messages during the processing period. You also may opt-out of receiving such emails by clicking on the ‘unsubscribe’ link within the text of the email. Mobile users, by providing their number, consent to receive telemarketing calls and texts, understanding it's not a purchase requirement and that standard rates may apply. Should you choose to stop receiving such messages, you can contact us directly at ahsanqais655@gmail.com

YOUR RIGHTS

You have the right to request information about the personal data we hold on you. If your data is incorrect, incomplete or irrelevant you can ask to have the information corrected or removed. If you require further information about our Privacy Policy, please go to the help section of the website where FAQs are answered. If you require more information, please send an email to ahsanqais655@gmail.comIf you wish to talk to a qaf.life customer care representative please call: +9203048129565

FACEBOOK APPLICATION PRIVACY STATEMENT

This privacy statement applies to the treatment of personally identifiable information submitted by, or otherwise obtained from you in connection with the associated application. The Application is provided by qaif.life. By using or otherwise accessing the Application, you acknowledge that you accept the practices and policies outlined in this Privacy Statement.

WHAT PERSONAL INFORMATION DOES qaf.life RETAIL COLLECT?

We collect the following types of information from our users:
We may receive and store any information you provide to us (or otherwise authorize us to obtain – such as, from your Facebook account). The types of personal information collected may include your Full Name, email address, gender, IP address, browser information, username, demographic information, and any other information necessary for us to provide the Application services.

Personal Information Collected Automatically:
We receive and store certain types of usage related information whenever you interact with us. For example, SAPPHIRE RETAIL may automatically receive and record information regarding your computer’s IP address, browser information, Facebook user ID, Facebook Page fan status, and URLs accessed. Such information may be shared in aggregate (non-personally identifiable) form with our partners.

APPLICATION PARTNER TREATMENT OF PERSONAL INFORMATION

qaf.life may provide personal information to the applicable Application Partner, qaf CRM. The Application Partner’s use of your personal information is subject to the Application Partner’s separate privacy policy and not in this Privacy Statement. The Application Partner’s privacy policy is linked to the Partner’s Facebook application.

WILL qaf.lifeRETAIL SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?

Personal information about our users is an integral part of our business. We neither rent nor sell your personal information to anyone (with the exception of sharing your information with an applicable Application Partner – see the “Application Partner Treatment” section above). We share your personal information only as described here. We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we tell you differently, qaf.life RETAIL’s agents do not have any right to use personal information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of personal information for the above purposes. Business Transfers: In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that are transferred. Moreover, if qaf.life, or substantially all of its assets were acquired, or in the unlikely event that qaf.life goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of qaf.life may continue to use your personal information as set forth in this policy. Protection of qaf.life and Others: We may release personal information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of qaf.life, our employees, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. With Your Consent: Except as set forth above, you will be notified when your personal information may be shared with third parties, and you will be able to prevent the sharing of this information.

TERMS OF USE

If you decide to use or otherwise access the Application, your use/access and any possible dispute over privacy is subject to this Privacy Statement and our Terms of Use, including limitations on damages and arbitration of disputes.

THIRD PARTY APPLICATIONS/WEBSITES

The Application may permit you to link to other applications or websites. Such third party applications/websites are not under SAPPHIRE RETAIL’s control, and such links do not constitute an endorsement by qaf RETAIL of those other applications/websites or the services offered through them. The privacy and security practices of such third party application/websites linked to the Application are not covered by this Privacy Statement, and qaf RETAIL is not responsible for the privacy or security practices or the content of such websites.

WHAT PERSONAL INFORMATION CAN I ACCESS?

qaf.life. allows you to access the following information about you for the purpose of viewing, and in certain situations, updating that information. This list may change in the event the Application changes.

  • Account and user profile information
  • User e-mail address, if applicable
  • Facebook profile information, if applicable
  • User preferences
  • Application specific data

CAN CHILDREN USE THE APPLICATION?

Our site and the services available through qaf RETAIL are not intended for children under the age of 13. qaf RETAIL does not knowingly or specifically collect information about children under the age of 13 and believes that children of any age should get their parents’ consent before giving out any personal information. We encourage you to participate in your child’s web experience.

CHANGES TO THIS PRIVACY STATEMENT

qaf RETAIL may amend this Privacy Statement from time to time. Use of information we collect now is subject to the Privacy Statement in effect at the time such information is used. If we make changes in the way we use personal information, we will notify you by posting an announcement on our website or by sending you an email. Users are bound by any changes to the Privacy Statement when he or she uses or otherwise accesses the Application after such changes have been first posted.

QUESTIONS OR CONCERNS

If you have any questions or concerns regarding privacy on our website, please send us a message at ahsanqais655@gmail.com.we will make every effort to resolve your concerns.